Refund & Return Policy

Refund & Cancellation Policy

Last Updated: October 25, 2026

At Sree Adithya Home Foods (SAHF Veg), we take pride in preparing and serving fresh, hygienic, and authentic pure vegetarian home-style food. Because freshly cooked meals and perishables cannot be reused or restocked once prepared, our refund, return, and cancellation policies are structured to balance customer satisfaction with food safety.

1. Return Policy

Cooked Food & Daily Meals: Due to health, hygiene, and the perishable nature of freshly prepared meals, we do not accept physical returns of cooked food items once delivered.

Packaged Traditional Foods (Pachadi, Podis, Sweets, Snacks): Physical returns are only accepted if the sealed container arrived broken, leaked, tampered with, or past its stated expiration date. Return requests must be initiated within 24 hours of receipt.

2. Order Cancellations

A. On-Demand / Instant Food Orders

Once placed, an on-demand order can only be cancelled within 5 minutes, provided the kitchen has not begun food preparation.

Once meal prep has started or the delivery partner has been assigned, orders cannot be cancelled, and no refund will be issued.

B. Meal Subscriptions (Daily Tiffins / Lunch / Dinner Plans)

Pausing or Modifying Meals: You can pause, reschedule, or skip upcoming subscription meals via your account dashboard or by writing to support.

Notice Period: Cut-off times for pausing or modifying a meal:

Breakfast: Before 9:00 PM the previous evening.

Lunch: Before 8:00 AM on the day of delivery.

Dinner: Before 2:00 PM on the day of delivery.

Skipped meals adhering to notice windows are credited back to your subscription balance or wallet for future extensions.

Early Subscription Termination: If you cancel an ongoing multi-week or monthly subscription prematurely, the meals already consumed will be billed at regular non-discounted single-meal rates, and the remaining pro-rated balance will be refunded.

3. Eligibility for Refunds or Replacements

You are eligible for a replacement, wallet credit, or full/partial refund under the following conditions:

Damaged or Spilled Items: Severe transit damage or spillage that renders the food inedible.

Missing or Incorrect Items: An item paid for was omitted from the delivery package, or an incorrect dish was delivered.

Quality Issues / Spoilage: The delivered food is stale, spoiled, or fails standard hygiene criteria.

Undelivered Orders Due to Operational Failure: If an order is not delivered due to an internal kitchen breakdown, platform system failure, or delivery rider fault.

4. Ineligible Refund Scenarios

Refunds will not be granted in the following circumstances:

An incorrect, incomplete, or unserviceable delivery address was entered at checkout.

The customer or recipient is unavailable, unreachable by phone, or fails to collect the parcel from the delivery partner.

Subjective taste preferences (e.g., spice levels, personal flavor preferences) when the food item complies with standard recipe descriptions.

Cancellation requests submitted after food preparation has commenced.

Issues reported beyond the mandatory claim reporting window.

5. How to Report an Issue & Claim a Refund

Notify customer support within 2 hours of delivery (or within 24 hours for sealed packaged goods).

Email sahfveg@gmail.com or contact support through the app.

Provide your Order ID, a brief explanation of the problem, and clear photographs/videos showing the affected food, container, and packaging label.

Our team will verify the claim with kitchen logs and delivery partners and respond within 24 hours.

6. Refund Timelines & Processing

Approved Refunds: Once validated, refunds are initiated immediately to your choice of either:

SAHF Veg Wallet Credit: Credited within 1 to 2 hours (usable toward future orders).

Original Payment Method (UPI, Net Banking, Card): Credited within 5 to 7 business days, depending on your issuing bank.

Cash on Delivery (COD) Orders: Refunds for eligible COD orders will be credited to your SAHF Veg in-app wallet or transferred via UPI upon providing verified payment details.

7. Contact Us

For assistance, cancellation requests, or billing queries:

Brand: Sree Adithya Home Foods (SAHF Veg)

Email: sahfveg@gmail.com

Website: shafveg.com