Privacy Policy
Effective Date: October 25, 2026
Last Updated: October 25, 2026
At Sree Adithya Home Foods (SAHF Veg) ("we," "our," or "us"), operating the platform shafveg.com and associated mobile applications (collectively, the "Platform"), we respect your personal data and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our Platform or use our food ordering and subscription delivery services.
By accessing or using our Platform, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that identifies or reasonably relates to you to provide, process, and optimize our services:
Personal Identifiers: Name, phone number, email address ( sahfveg@gmail.com as our primary communication channel), and delivery address (including house/flat number, landmarks, street details, and pin code).
Order & Subscription Information: Meal preferences, subscription schedules, dietary requests, order history, and delivery instructions.
Payment Data: Payment transactions are securely processed by integrated third-party payment gateways (UPI, credit/debit cards, net banking). We do not collect or store full credit card numbers, CVVs, or bank net-banking passwords on our servers.
Device & Technical Data: IP address, device type, operating system, unique device identifiers, browser version, and push notification tokens.
Location Data: Precise or approximate GPS location (with your device permission) to determine service availability, calculate delivery fees, and coordinate driver dispatch.
2. How We Use Your Information
We use the collected information for the following purposes:
Fulfilling Orders & Subscriptions: Processing your daily meal plans, packing food orders, scheduling dispatch, and delivering to your doorstep.
Customer Support & Service Alerts: Sending transactional confirmations, delivery status updates, invoice receipts, and responding to inquiries or complaints.
Promotional Communications: Sending updates on new menus, festive specials, subscription deals, and app notifications (you may opt out of promotional alerts anytime).
Platform Security & Fraud Prevention: Detecting, preventing, and mitigating fraudulent transactions, unauthorized account access, or abusive behavior.
Legal Compliance: Complying with applicable statutory requirements under Indian law, including tax, accounting, and consumer protection regulations.
3. Sharing & Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We share data only under the following limited circumstances:
Delivery Personnel & Partners: Your name, delivery address, phone number, and special delivery instructions are shared with our logistics personnel to ensure timely order handover.
Service Providers: Trusted third-party vendors who provide cloud infrastructure, database hosting, SMS/WhatsApp delivery notifications, push notification relays, and payment processing.
Legal & Regulatory Obligations: If required by law, court order, government agency, or regulatory authority to comply with legal processes or protect our rights and user safety.
Business Transfers: In the event of a merger, acquisition, restructuring, or asset sale, customer information may be transferred as part of business assets under equivalent confidentiality protections.
4. Data Security & Storage
We implement industry-standard technical, administrative, and physical security measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure.
Data is stored on secure servers located in India and compliant international cloud platforms.
While we strive to protect your information, no transmission over the internet or wireless network is 100% secure. You are responsible for keeping your login credentials confidential.
5. Cookies & Tracking Technologies
Our website and web application may use cookies and similar tracking technologies to:
Keep you logged in to your account.
Remember items in your cart and past preferences.
Analyze user traffic and site performance to enhance user experience.
You can adjust your browser settings to decline cookies, though certain interactive features of the Platform may not function properly as a result.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, satisfy audit and legal requirements, and enforce our agreements. Once the retention period expires, your data is securely deleted or anonymized.
7. Your Rights & Choices
Under applicable privacy and consumer protection laws, you have the right to:
Access & Review: Access and review the personal information associated with your account.
Update & Correction: Correct or update inaccurate profile and address details directly in your account dashboard.
Opt-Out: Unsubscribe from promotional SMS, emails, or push notifications at any time via notification settings or unsubscribe links.
Account Deletion: Request the deletion of your account and associated personal data by writing to our support team, subject to pending order settlements and legal retention rules.
8. Third-Party Links
Our Platform may contain links to external sites or third-party integrations (such as payment gateways or map providers). We are not responsible for the privacy practices or content of external sites. We encourage you to review their respective privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our Platform after revisions signifies your acceptance of the updated terms.
10. Grievance Officer & Contact Us
If you have questions, concerns, or grievances regarding this Privacy Policy or how your personal information is handled, please contact:
Brand / Company: Sree Adithya Home Foods (SAHF Veg)
Email: sahfveg@gmail.com
Website: shafveg.com
Address / Operational Base: Andhra Pradesh, India