Cancellation Policy

Last Updated: October 25, 2026

At Sree Adithya Home Foods (SAHF Veg), we prepare each meal fresh using authentic ingredients. Because fresh food is prepared on order and cannot be reused, cancellations are managed under the clear guidelines below.

1. Instant / On-Demand Food Orders

Window: Orders can be cancelled within 5 minutes of placement, provided kitchen preparation has not begun.

After Preparation Starts: Once our kitchen begins preparing your order or a delivery executive is assigned, the order cannot be cancelled, and no refund will be issued.

2. Meal Subscriptions (Tiffin / Lunch / Dinner Plans)

You can pause, skip, or cancel scheduled subscription meals directly through your account dashboard or by contacting support before the cut-off times:

Breakfast Plans: Cancel or pause before 9:00 PM the previous evening.

Lunch Plans: Cancel or pause before 8:00 AM on the delivery day.

Dinner Plans: Cancel or pause before 2:00 PM on the delivery day.

Note on Credits: Meals paused or skipped within these windows will automatically be credited back to your subscription balance and extended to future dates.

3. Early Subscription Plan Termination

If you choose to terminate a multi-day or monthly meal subscription before completion:

Completed meals will be calculated at standard single-meal pricing (removing any bulk discount applied).

The remaining unutilized balance will be refunded to your original payment method or wallet.

4. Packaged Traditional Delicacies (Pachadi, Podis, Sweets)

Orders for packaged goods can be cancelled at any time before dispatch.

Once the package is handed over to the courier partner and a tracking ID is generated, cancellations can no longer be accepted.

5. Cancellations Initiated by SAHF Veg

We reserve the right to cancel an order under exceptional circumstances, such as:

An unserviceable location or extreme weather/road blocks preventing delivery.

Selected food items being out of stock due to quality or ingredient shortages.

Incomplete or incorrect address details where the customer is unreachable.

In any of these cases initiated by us, a 100% full refund will be automatically processed.

6. How to Cancel

Go to My Orders in the SAHF Veg app or website.

Select your active order and click Cancel Order (if within the eligible window).

Alternatively, reach out directly:

Email: sahfveg@gmail.com

Website: shafveg.com