Account & Data Deletion

Account & Data Deletion Policy

Last Updated: October 25, 2026

At Sree Adithya Home Foods (SAHF Veg), we respect your right to control your personal data. In compliance with applicable data privacy laws, the Digital Personal Data Protection Act, and Google Play / App Store account deletion policies, you have the right to request the permanent deletion of your account and all associated personal data from our platform ( shafveg.com ).

1. How to Request Account & Data Deletion

You can request the deletion of your account and data through either of the following methods:

Method A: Direct In-App / Website Request (Recommended)

Navigate to Account or Profile settings.

Tap Privacy & Security (or Manage Account ).

Select Delete Account & Data.

Confirm your request via the on-screen OTP verification.

Method B: Request via Email

If you are unable to access your account, you can submit a manual deletion request by sending an email:

To: sahfveg@gmail.com

Subject Line: Request for Account and Data Deletion - [Registered Phone Number]

Body: State your registered full name, phone number, and registered email address, along with an explicit statement requesting the deletion of your account.

2. What Data Is Permanently Deleted

Upon successful verification and completion of the deletion process, the following information is permanently removed from our active databases:

Profile & Identity Information: Full name, phone number, email address, profile photo, and password credentials.

Saved Addresses: All home, office, and landmark delivery addresses.

Device & Push Tokens: Device identifiers, FCM push notification tokens, and notification preferences.

Payment Credentials: Saved UPI IDs, tokenized cards, and payment profile linkages.

Wallet & Loyalty Points: In-app wallet balances, promo code history, and reward points (note: remaining wallet balances are non-recoverable once deleted).

3. Data Retained for Legal & Accounting Compliance

Certain transactional data cannot be immediately erased due to mandatory statutory, tax, food safety, and regulatory requirements under Indian law:

Invoices & Financial Records: Order transaction histories, GST invoices, and payment confirmation logs are retained for statutory tax, audit, and accounting periods as mandated by law.

Fraud Prevention & Security Logs: Basic server and security logs necessary to prevent fraud, chargebacks, and security breaches.

Note: Any retained data is detached from active user authentication, stored securely, and used strictly for statutory compliance and dispute resolution.

4. Deletion Timelines

Acknowledgment: Email requests are acknowledged within 48 hours.

Processing Period: Account deactivation and data purging are completed within 7 to 14 business days from the date of verification.

Active Orders & Subscriptions: If you have an active order out for delivery or an ongoing meal subscription, deletion will be scheduled immediately after all pending orders are delivered and settled.

5. Important Disclaimers

Action is Irreversible: Once your account is deleted, your profile, order history, active subscription days, and wallet credits cannot be recovered or restored.

Future Access: If you wish to use SAHF Veg services again in the future, you will need to register as a new customer with fresh verification.

6. Contact Us

For questions or assistance regarding your personal data and account deletion:

Brand: Sree Adithya Home Foods (SAHF Veg)

Email: sahfveg@gmail.com

Website: shafveg.com